DOCUTH PRIVACY POLICY

This Privacy Policy explains how Docuth, a global content streaming platform based in Lagos, Nigeria ("Docuth," "we," "us," or "our"), collects, uses, stores, shares, and protects your information when you use our mobile application and website (collectively, the "Service").

By using the Docuth Service, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

We collect various types of information to provide and improve our Service to you.

Information You Provide Directly:

• Account Information: When you create an account, we collect your name, email address, and password.
• Profile Information: If you're a Viewer, you may provide a profile picture and preferences. If you're a Creator, you provide a display name, profile picture, bio, and links to your social media or website.
• Content Information: If you are a Creator, we collect the media content you upload (videos, audio, images), including titles, descriptions, tags, categories, and thumbnails.
• KYC (Know Your Customer) Information (for Creators): To enable monetization and comply with financial regulations, creators must provide sensitive identity verification documents. This includes:
  • Identity Documents: Photos of government-issued IDs (e.g., National ID Card (NIMC), Driver's License, International Passport, Permanent Voter's Card - PVC).
  • Biometric Data: A selfie photo for liveness checks and facial comparison.
• Payment Information: When you make or receive payments, we collect necessary transaction details (e.g., amount, date, payment method type, last four digits of card, bank account details for payouts). We use secure third-party payment processors, so we do not directly store your full payment card details.
• Communications: Records of your communications with us (e.g., support requests, feedback, emails).

Information Collected Automatically:

• Usage Data: Information about how you access and use the Service, such as videos watched, search queries, pages viewed, time spent on the app, features used, and interactions with content.
• Device Information: Details about the device you use to access Docuth, including IP address, device type, operating system, unique device identifiers, browser type, and mobile network information.
• Log Data: Server logs may include details of your requests, IP address, browser type, referring/exit pages, and the date/time of your visit.
• Cookies and Tracking Technologies: We use cookies and similar technologies (like pixels and web beacons) to collect information about your Browse behavior, recognize you, remember your preferences, and analyze our Service performance.

Information from Third Parties:

• We may receive information from third-party services integrated with Docuth (e.g., social login providers like Google or Facebook, payment processors, analytics providers) in accordance with their privacy policies.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain the Service: Operate the platform, display content, allow content uploads, enable streaming, and provide customer support.
• To Process Transactions: Facilitate viewer payments for content and process creator payouts, including commission deductions.
• To Personalize Your Experience: Offer tailored content recommendations, suggested creators to follow, and a customized interface based on your viewing history and preferences.
• For Communication: Send you important updates, notifications (in-app, push, email), marketing messages, and respond to your inquiries.
• For Security and Compliance:
  • Verify Identity: Use KYC information to confirm the identity of creators, prevent fraud, comply with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations in Nigeria and other applicable jurisdictions.
  • Ensure Safety: Monitor content for compliance with our Content Guidelines and Copyright Policy, detect and prevent fraudulent or abusive activities.
• For Analytics and Improvement: Understand how users interact with our Service, analyze usage patterns, troubleshoot issues, and make data-driven decisions to improve features and functionality.
• For Marketing and Promotion: Send you information about new features, content, and promotions, both for Docuth and for creators on our platform.
• To Enforce Our Terms: Administer and enforce our Terms and Conditions, including investigating potential violations.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With Creators: If you are a viewer, certain aggregated and anonymized data about your viewing habits (e.g., views, watch time, general demographics) may be shared with the creators whose content you watch, to help them understand their audience. Your direct identifying information is not shared with creators without your explicit consent.
• With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (Stripe, Paystack, Flutterwave), cloud hosting, content delivery networks (CDNs), analytics, and customer support. These providers are obligated to protect your information.
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public. This includes cooperating with law enforcement agencies in Nigeria and other jurisdictions.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Service of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, such as research, analytics, or marketing.

4. Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (e.g., KYC records, financial transaction data), resolve disputes, and enforce our agreements.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable laws:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
• Deletion: You may request the deletion of your account and personal information, subject to certain legal obligations (e.g., financial transaction records, KYC data required for compliance).
• Objection to Processing: You may object to the processing of your personal information in certain circumstances.
• Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Marketing Preferences: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those messages or by adjusting your notification settings in the app.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

7. Third-Party Links

Our Service may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

8. Children's Privacy

Docuth is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from anyone under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

As Docuth operates globally, your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@docuth.com