DOCUTH PRIVACY POLICY
This Privacy Policy explains how Docuth, a global social media platform for sharing content based in Lagos, Nigeria ("Docuth," "we," "us," or "our"), collects, uses, stores, shares, and protects your information when you use our mobile application and website (collectively, the "Service").
By using the Docuth Service, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data transparently as you share, discover, and engage with content on our social media platform.
1. Information We Collect
We collect various types of information to provide and improve our Service to you.
Information You Provide Directly:
- Account Information: When you create an account, we collect your name, email address, and password.
- Profile Information: You may provide a display name, profile picture, bio, and links to your other social media accounts or website. This helps other users discover and connect with you on our platform.
- Content Information: We collect the media content you share on our social media platform (videos, audio, images, text posts), including titles, descriptions, tags, categories, thumbnails, and any social interactions such as likes, comments, shares, and follows.
- KYC (Know Your Customer) Information (for Creators): To enable monetization and comply with financial regulations, creators must provide sensitive identity verification documents. This includes:
- Identity Documents: Photos of government-issued IDs (e.g., National ID Card (NIMC), Driver's License, International Passport, Permanent Voter's Card - PVC).
- Biometric Data: A selfie photo for liveness checks and facial comparison.
- Payment Information: When you make or receive payments, we collect necessary transaction details (e.g., amount, date, payment method type, last four digits of card, bank account details for payouts). We use secure third-party payment processors, so we do not directly store your full payment card details.
- Communications: Records of your communications with us (e.g., support requests, feedback, emails).
Information Collected Automatically:
- Usage Data: Information about how you access and use our social media platform, such as content viewed, posts shared, search queries, pages viewed, time spent on the app, features used, social interactions (likes, comments, shares, follows), and engagement patterns.
- Device Information: Details about the device you use to access Docuth, including IP address, device type, operating system, unique device identifiers, browser type, and mobile network information.
- Log Data: Server logs may include details of your requests, IP address, browser type, referring/exit pages, and the date/time of your visit.
- Cookies and Tracking Technologies: We use cookies and similar technologies (like pixels and web beacons) to collect information about your Browse behavior, recognize you, remember your preferences, and analyze our Service performance.
Information from Third Parties:
- We may receive information from third-party services integrated with Docuth (e.g., social login providers like Google or Facebook, payment processors, analytics providers) in accordance with their privacy policies.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain the Service: Operate our social media platform, display shared content, enable content sharing and discovery, facilitate social interactions (likes, comments, shares, follows), and provide customer support.
- To Process Transactions: Facilitate viewer payments for content and process creator payouts, including commission deductions.
- To Personalize Your Experience: Offer tailored content recommendations, suggest users to follow, create personalized feeds, and provide a customized interface based on your social interactions, content preferences, and engagement history.
- For Communication: Send you important updates, social notifications (likes, comments, follows, mentions), push notifications, email updates, marketing messages, and respond to your inquiries.
- For Security and Compliance:
- Verify Identity: Use KYC information to confirm the identity of creators, prevent fraud, comply with anti-money laundering (AML) and counter-terrorism financing (CFT) regulations in Nigeria and other applicable jurisdictions.
- Ensure Safety: Monitor content for compliance with our Content Guidelines and Copyright Policy, detect and prevent fraudulent or abusive activities.
- For Analytics and Improvement: Understand how users interact with our social media platform, analyze engagement patterns, social connections, content performance, troubleshoot issues, and make data-driven decisions to improve features and functionality.
- For Marketing and Promotion: Send you information about new features, trending content, social events, and promotions, both for Docuth and for content creators and influencers on our platform.
- To Enforce Our Terms: Administer and enforce our Terms and Conditions, including investigating potential violations.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- With Other Users: Your public profile information, shared content, and social interactions (likes, comments, shares) are visible to other users on our platform as part of the social media experience. Certain aggregated and anonymized data about engagement with your content may be shared with you to help you understand your audience. Your direct identifying information beyond what you choose to make public is not shared without your explicit consent.
- With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (Stripe, Paystack, Flutterwave), cloud hosting, content delivery networks (CDNs), analytics, and customer support. These providers are obligated to protect your information.
- For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public. This includes cooperating with law enforcement agencies in Nigeria and other jurisdictions.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Service of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
- Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, with third parties for various purposes, such as research, analytics, or marketing.
4. Data Retention
We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (e.g., KYC records, financial transaction data), resolve disputes, and enforce our agreements.
5. Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
You have certain rights regarding your personal information, subject to applicable laws:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
- Deletion: You may request the deletion of your account and personal information, subject to certain legal obligations (e.g., financial transaction records, KYC data required for compliance).
- Objection to Processing: You may object to the processing of your personal information in certain circumstances.
- Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
- Marketing Preferences: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those messages or by adjusting your notification settings in the app.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.
7. Third-Party Links
Our Service may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.
8. Children's Privacy
Docuth is a social media platform not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information or is using our social media platform, please contact us immediately. If we become aware that we have collected personal information from anyone under 18 without verification of parental consent, we will take steps to remove that information from our servers and suspend the account.
9. International Data Transfers
As Docuth operates globally, your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@docuth.com